Telehealth in New York

If you are looking for reliable, physician-led telehealth in New York, Manhattan Restorative Primary Care (MR Primary Care), formerly Lexington Medical Associates, offers secure virtual medical visits for adults across New York State. Our telehealth services allow patients to receive high-quality primary care without coming into the office, while maintaining the same clinical standards, privacy, and continuity as in-person care.

Telehealth is designed to make healthcare more accessible and flexible, not to replace the trusted relationship between patient and primary care provider. At MRHS, virtual care is fully integrated into your long-term medical care. Call 212-750-5088 or email primarycare@mrhsclinics.com to schedule a telehealth appointment.

Physician-Led Telehealth Care in New York

All telehealth visits at MRHS are conducted by licensed medical providers who are authorized to practice medicine in New York State. Your virtual visit is a medical appointment, not an automated or chat-based service. During telehealth visits, providers:

• Review your medical history and current concerns

• Apply evidence-based clinical judgment

• Order testing or medications when appropriate

• Coordinate follow-up care and referrals

• Maintain detailed medical records as part of your primary care chart

This physician-led approach ensures safe, responsible care that meets the same medical standards as office visits.

What Telehealth Is Best For

Telehealth is well suited for many common primary care needs, including:

• Follow-up visits and ongoing care

• Medication management and prescription refills

• Anxiety, stress, and mental health check-ins

• Review of lab and imaging results

• Chronic condition monitoring, such as diabetes or hypertension

• Preventive care discussions and health planning

• Initial evaluations to determine whether in-person care is needed

For many patients, telehealth offers a convenient way to stay connected to their provider between office visits.

When an In-Person Visit Is Recommended

While telehealth is highly effective for many situations, some concerns require hands-on evaluation. Your provider may recommend an in-office visit for:

• New or severe symptoms

• Physical exams

• Blood tests, imaging, or procedures

• Vaccinations or injections

• Conditions that require direct examination

Telehealth allows your provider to make that determination efficiently and safely, helping you avoid unnecessary delays.

Telehealth Services for Patients Located in New York State

Telehealth visits are available to patients who are physically located in New York State at the time of the appointment. This requirement ensures compliance with state medical licensing and regulatory standards.

Our providers follow New York State telehealth guidelines and medical best practices, offering care that is both convenient and legally compliant.

Telehealth vs Urgent Care or Emergency Room Visits

Telehealth is often appropriate for non-urgent concerns and follow-up care. However, it is important to understand when other care settings are more appropriate.

Telehealth may be appropriate for:

• Medication questions

• Mild or stable symptoms

• Chronic condition follow-ups

Urgent care or emergency services are recommended for:

• Chest pain or difficulty breathing

• Severe injuries

• Sudden neurological symptoms

• Any medical emergency

Your provider can help guide you to the right level of care.

What to Expect During a Telehealth Visit

Telehealth visits are private, confidential, and focused on your health concerns. During your appointment, you will meet with your provider through a secure video or phone connection.

Your provider will:

• Ask detailed questions about symptoms and history

• Discuss possible diagnoses and treatment options

• Prescribe medication when appropriate

• Recommend testing or in-person evaluation if needed

Visits are conducted with the same professionalism and attention as in-office appointments.

Technology and Privacy

Telehealth visits typically require:

• A smartphone, tablet, or computer

• A stable internet connection or phone line

• A private, quiet space

No specialized technical knowledge is required. Our staff provides clear instructions before your appointment and can assist if technical issues arise.

All telehealth visits are conducted using secure platforms that meet medical privacy and confidentiality standards.

Telehealth and Continuity of Care

Telehealth works best when it is part of an ongoing relationship with your primary care provider. At MRHS, virtual visits are fully integrated into your medical record, allowing your provider to track your health over time and coordinate care across visits.

This continuity supports safer decision-making, better follow-up, and more personalized care.

Who Telehealth Is Not Ideal For

Telehealth may not be appropriate for:

• Medical emergencies

• Conditions requiring urgent care

• Situations requiring diagnostic procedures on the same day

If telehealth is not the right fit for your concern, our team will help arrange appropriate in-person care.

Telehealth Availability and In-Person Locations

Telehealth services are supported by our New York City offices, which are available for in-person care when needed:

Midtown Manhattan 139 E 57th Street, 8th FloorNew York, NY 10022

Lower East Side 103 Norfolk StreetNew York, NY 10002

These locations provide seamless follow-up for patients who begin care virtually.

Insurance and Telehealth Visits

We accept most major insurance plans, and many telehealth visits are covered similarly to in-office appointments. Coverage depends on your specific plan and the type of visit.

Our administrative team can help verify coverage and answer billing questions before your appointment.

Frequently Asked Questions About Telehealth in New York

Is telehealth confidential and secure? Yes. Telehealth visits follow the same privacy standards as in-person medical care.

Can prescriptions be provided during telehealth visits? In many cases, yes. Your provider will determine what is appropriate based on your condition.

Can new patients use telehealth? Telehealth availability for new patients depends on visit type. Our team can explain your options.

What happens if labs or imaging are needed? Your provider will coordinate testing and schedule follow-up care as needed.

Can telehealth replace in-person primary care? Telehealth complements in-person care but does not replace it entirely. Both work together as part of comprehensive care.

Schedule a Telehealth Visit in New York

If you are seeking dependable, physician-led telehealth in New York, Manhattan Restorative Primary Care offers virtual care that prioritizes safety, continuity, and personalized medical judgment.

Call 212-750-5088 or email primarycare@mrhsclinics.com to schedule a telehealth appointment and receive care that fits your life while meeting the highest medical standards.